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Return/Replacement

We do our best to make you satisfied with our products & services. All products must pass quality checks and cross-checks before shipping. But in certain cases, you need to return or replace the product; aspects need to be taken care of. All our orders are made to order, and a 20% restocking fee and shipping charges are charged on return for a replacement.

Refundable

  • Returns/Replacements & Refund are accepted only within 30 days from the delivery date.
  • The product must be returned in the original packaging and should be as good as new with tags attached.
  • In the case of Returns, Customers may be responsible for return shipping.
  • We accept returns for defective, incorrect, or unsatisfactory items (conditions apply).
  • If we have made a mistake, we'll also refund the Shipping & Delivery charges.
  • You need to send photos of the defects before Return/Replacement.

Non-Refundable

  • Products sold in SALE & DISCOUNT are Non-Refundable unless the product has a defect.
  • Made-to-Measure & Full Customised Leathers are not refundable or replaceable.
  • Worn or altered items can not be returned.

How to Return?

If the product is eligible for Return or Refund, please follow the instructions.

  • First of all, get approval for Return, Request a Return at support@lederhosenmen.com
  • Please mention your name, order number & email address, which is used to place an order. If the product is defective, please send photos of the defects.
  • Our sales representative will get back to you within 48 working hours to serve you in the best possible way.
  • Returns are processed at our facility in Pakistan. Return address will be provided after approval for Return/Replacement. When you return an item to us for your protection, we recommend using a recorded delivery service.
  • For any further queries, feel free to contact us at support@lederhosenmen.com.

Refund

  • Refunds will be processed within approximately 7 to 10 working days after we receive your return to the original payment method.
  • A refund will be made to your original payment method, i.e., PayPal or Stripe (PCI DSS v3.2)
  • Shipping charges are non-refundable.
  • For any questions, contact support@lederhosenmen.com

Order Cancellation

  • Orders can be cancelled within 24 hours of purchase.